Question 1

What is the standard duration of service included, and can we extend the service hours if needed?

Accepted Answer

Our standard service package includes 1 hour for setup, a 2-hour service window (additional hours may be available at an extra cost), and 1 hour for cleanup. If you have specific timing requirements or wish to extend the service, please inform us, and we can explore available options.

Question 2

Is there a hand roller chef on-site during the event?

Accepted Answer

Yes! Larger events may require additional chefs. Additional chef service charges may apply.

Question 3

What is included in the packages?

Accepted Answer

The package you choose determines the number of handrolls with your preferred proteins. It also includes a complimentary side dish, refreshing dragon fruit lemonade, and a selection of condiments: ROL Yuzu Kosho Sauce, Dashi Soy Sauce, Ginger, and Wasabi. Additionally, 2 hours of service is included in the package (additional hours may be available at an extra charge)

Question 4

Can the complimentary side dish and drinks be substituted for additional handrolls or decrease the cost?

Accepted Answer

Unfortunately, these items are complimentary, and we cannot substitute them for additional hand rolls or lower the overall cost.

Question 5

What is your policy on cancellations or changes to the catering order?

Accepted Answer

A 50% non-refundable deposit is required to secure the date, and cancellations within 3 days of the event will result in full payment. Changes to headcount or the menu must be submitted no later than 7 days before the event.

Question 6

Can you accommodate dietary restrictions or special requests?

Accepted Answer

We will make every effort to accommodate dietary restrictions or special requests. If there are limitations, we will communicate them to you in advance.

Question 7

How does the hand roll bar catering service work?

Accepted Answer

Our team takes charge of setting up the station. Guests can walk up to our hand roll station and request available protein options. All hand rolls will be made to order by our chefs.

Question 8

Do you offer vegetarian or vegan hand roll options?

Accepted Answer

We offer avocado and cucumber hand rolls in limited quantities, with additional charges that may apply.

Question 9

How much space is needed for the Hand Roll bar set up at our venue?

Accepted Answer

We require a space measuring 10 feet by 10 feet.

Question 10

Does your catering setup require power/electricity?

Accepted Answer

Yes, we need a standard duplex outlet for our catering setup.

Question 11

What options do customers have for the leftover food or hand rolls that were already purchased in the package?

Accepted Answer

Our team can either leave the remaining ingredients for guests to create their own rolls or take them back with us, depending on the customer's preferences.

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